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ONLINE BANKING faq

General online banking

Q: This is my first time logging in. Where do I get my login information?
A: At account opening, your relationship banker provided you with your temporary Login ID. In order to activate your Online Banking session, you need to enroll using the “First Time User” link, located below the sign in button (or click here). Once you submit your enrollment, please allow 1-2 business days for processing. Once processed, you’ll receive a welcome email with your temporary password. After your first login, you will be required to change both your Login ID and your password. Be sure to write this information down for later use.
 
Q: Does Eastman National Bank have a mobile app?
A: Yes! Our mobile banking apps are available in the App Store (iPhone/iPad) and Google Play (Android). You will need to be registered for Online Banking prior to being able to use your app. You will use the same Login ID and password for both your Online Banking and your mobile app. 
 
If you are an existing customer who is new to online banking, please contact us for your Login ID by calling us at 580-718-9990.

LOGIN ID / PASSWORDs / confirmation codes

LOGIN ID’s
     -Cannot contain your SSN (Social Security Number) or TIN (Tax ID number)
     -Are not case sensitive
     -Can only contain “!” “.” Or “@” symbols. (Exclamation, period, at”). No other symbols are allowed. No spaces are allowed.
 
PASSWORDS
Must contain 3 of the 4 criteria below and must be between 8-15 characters
     -Capital Letter
     -Lower Case Letter
     -Number
     -Special Character
 
Q: The system keeps forcing me to reset my password? Why is it doing that?
A:  It’s very likely that your password is over 15 characters in length. Be sure that your password meets all criteria, and the system should not force you to change your password on your next login.
 
Q: What is the difference between a confirmation code and a registration code?
A: Confirmation codes are short 0-9, A-F letter and number combinations. The system works on an algorithm to identify where and how often you access your online banking. If it detects any activity outside of the normal parameters, it will ask you for a new confirmation code, delivered to one of the contact methods you have listed. The email registration code is a long code, made up of any letter and numbers, and is only a one-time code used to verify that your email address on file is a valid email address. In order to view eStatements, you must have a registered email address on file.  
Contact methods are created upon your first 
login and will be used when the system needs to authenticate you as a user.  A code will be sent via SMS/Text or email to the contact method you select. The code must be entered prior to accessing your Online Banking accounts.
 
Q:  Can I use the Forgot Password/Reset Password links to reset my own password?
A:  Yes, however, you must first register an email address in Online Banking.  During your initial login, you will be prompted to register/confirm your email address.  A Confirmation Code will be sent to the email address and it must be entered in Online Banking to complete your email registration before being able to use this feature.
*Please note that when using the ‘Forgot Password/Reset Password’ links, the temporary password is valid for 30 minutes.

Mobile Deposit

Q: Can I use Mobile Deposit?
A: Yes!  Mobile Deposit is a great product for those that don’t have time to make a trip to the bank to deposit checks. In order to use Mobile Deposit, you must have:
     1.   A Smart Phone
     2.   Internet Access
     3.   The ENB Mobile Banking App 
 
An application and approval are required for Mobile Deposit. To apply, log in to your Mobile App and click “Deposits” and enter the requested information.

eStatements

Q:  Can I view my statements online?
A:  Yes!  If you opt in and register for our Inter@ct eStatements, you will be able to view your statements via Online PDF. A registered email address must be on file and you will need to agree to the terms and conditions. We recommend using Google Chrome or Mozilla Firefox to view eStatements. At this time, eStatements are not available on mobile banking platforms. Depending on your account type, you may be charged a monthly fee to receive paper statements. eStatements are a free service provided to all Online Banking customers and have the last 24 months of statements available to view/print/download.
 
Q:  Why can’t I get my eStatements open to view?
A:  You must have a registered email address on file. If you are receiving this error, please go to Preference > Update Email address and follow the prompts. Once your email address is registered, you will be able to access the statement menu.
A: If you already have an email address on file, and they still aren’t working, it’s likely that your pop-up blocker is not allowing them to come up correctly. Turn off your pop-up blocker to correct this error.
Instructions for our supported browsers are listed below. NOTE: Due to repeated reports of compatibility issues with Microsoft Edge, we no longer offer support for that browser.
 
CHROME
1.Click the Chrome menu on the browser toolbar (top, right-hand corner. It looks like three vertical dots).
2.Select Settings
3.Scroll down to the bottom of the page and click Show advanced settings.
4.In the "Privacy" section, click the Content settings button.
5.In the "Pop-ups" section, click Manage exceptions
6.Type in “https://www.telepc.net/eastmannational/Statements.aspx” and click “Done”
 
FIREFOX
1.Click the Open Menu button (top, right-hand corner. It looks like 3 horizontal bars, located in the top right corner of the browser).
2.Click Options (for Mac, start from the Firefox menu using the Finder and select Preferences). You can also use the Tools menu if you press F10 or the ALT key.
3.Click the Content tab.
4.In the Pop-ups section, click Exceptions.
5.Enter “https://www.telepc.net/eastmannational/Statements.aspx” and click Allow.
6.Click Save.
7.Restart Firefox.
 
INTERNET EXPLORER
1.Open Internet Explorer.
2.Click or tap the Gear button or Tools menu. If you don't see either, press the Alt key and then click the Tools menu
3.Click on Privacy Tab
4.Click “Settings” under Pop-up Blocker
5.Under Exceptions type in “https://www.telepc.net/eastmannational/Statements.aspx”
6.Click Add and then close
7.Restart Internet Explorer
 
SAFARI
1.Open up your Safari Web browser.
2.Go to the Safari menu and choose 'Preferences' from the list of choices
3.Click on the Security heading.
4.Check the box marked 'Block pop-up windows' if you would like Safari to block all popups. Safari will then ask if you would really like to change the setting.
5.Click on the 'OK' button in order to change the setting.
6.Click on the box again, so it does not have a check mark if you want Safari to allow popup windows.
7.Close the Preferences windows after you are done changing settings.
8.Shut down and restart Safari.

other

Q: How far back can I see my transaction history?
A:  Transaction history goes back 365 days. Anything not available in your transaction history can be found on your eStatements which go back to the last 24 months.
 
Q:  Will I be able to set up automatic transfers between my accounts and make loan payments?
A:  Yes.  You may access this feature by clicking Transfers > Create New Transfer/Loan Payment. 
 
Q: Are Person to Person Transfers (P2P) available?
A: At this time, P2P Transfers are not available but this is a feature we hope to provide our customers in the very near future. 

common browser issues

How to clear your browser history/cache
 
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